Custom business systems · CRM · LINE OA

Your business isn’t generic. Your systems shouldn’t be either.

We don’t sell off-the-shelf software and ask you to adapt. We start by watching how your team actually works, then build the system that fits — internal operations, CRM, and integration with the LINE Official Account your customers already use.

Get a free consultation See our work

Run by a business owner

The person designing your system runs businesses of his own, so he understands front-line problems.

Talk to the person building it

No sales layer in between, and no explaining the same thing three times.

We stay after launch

Monthly plans for support, updates and backups.

Common problems

Three things we hear
from almost every business owner

If you find yourself nodding, the problem isn’t lazy staff. It’s a system that doesn’t exist yet.

“
Customer data is in LINE, in a notebook, in Excel — everywhere at once.
What’s really happeningNobody did anything wrong. There’s simply no central place for the data. Everything lives in one employee’s head, and the day they leave is the day it’s gone.
“
Every time a customer asks for a status update, someone has to walk to the back and ask.
What’s really happeningCustomers are on LINE, the job data is on a computer in the back, and the two don’t talk. Your team ends up as messengers.
“
We bought ready-made software and use less than half of it.
What’s really happeningOff-the-shelf software was designed around someone else’s business. The team quietly goes back to Excel, and you keep paying monthly for something nobody opens.
Services

Four things we build,
and stand behind

Every project starts with a conversation and a look at how you really work. If you don’t need a system yet, we’ll say so.

01

Internal Systems & CRM

Customers, sales, stock, quotations and contact history in one place, designed around the steps your team already follows.

  • Customer database with full contact history
  • Sales, quotations and stock in one system
  • Management dashboard that works on a phone
Learn more
02

LINE OA Integration & Chatbot

Customers book, check status, see their history and talk to your team in one chat — and every job lands in the back office straight away.

  • Rich Menu and in-LINE booking pages (LIFF)
  • Chatbot for repeat questions, handing over to a person when needed
  • Automatic notifications and two-way data sync
Learn more
03

Web & Mobile Applications

A beautiful website that isn’t connected to your data is an expensive brochure. We build front ends that work with your back office.

  • Fast corporate websites that can be found in search
  • Customer portals for self-service
  • Web apps that feel like native apps (PWA)
Learn more
04

AI Assistants & Ongoing Support

AI assistants that answer from your own knowledge base, not from guesses off the internet — plus ongoing care for the system after launch.

  • Answers customer questions from your own documents
  • Automatic summaries and reports
  • Support, updates, backups and team training
Learn more
Work

Delivered,
and still running every day

See all work
Hotel & banqueting · Eastern Thailand

Room and banquet bookings, handled end to end through LINE

Brief
Bookings arrived by chat every day and were written in a notebook. Double bookings were common, and the owner had no overview until month end.
What we built
A central booking system tied to LINE OA. Guests choose dates and rooms themselves, and front-desk staff get a daily operations screen.
Outcome
Bookings from every channel are in one place, double bookings are gone, and the owner can check upcoming revenue from a phone.
LINE OA + LIFFCentral booking systemDaily operations screen
Dealer & service centre · Agricultural machinery

A customer portal for machine history, parts and repairs

Brief
Customers phoned all day asking about repairs, machine history was in paper folders, and every technician kept notes differently.
What we built
A portal where customers see machine history and repair status themselves. Technicians log work from their phones, and an AI assistant answers basic questions from a knowledge base.
Outcome
Status calls dropped noticeably, and the history of every machine can be traced from one place.
Customer portalTechnician mobile appAI assistant
Wellness & relaxation services · Bangkok

Queueing and membership for a shop that’s fully booked every day

Brief
The schedule was full but slots didn’t fit together, regulars missed benefits they had earned, and nobody knew who had stopped coming.
What we built
A booking system with a membership card inside LINE, a record of every visit, and automatic nudges to customers who haven’t been back.
Outcome
Sessions are packed more tightly, and the shop can reach lapsed customers without scrolling through chats one by one.
LINE OA + membership cardQueue bookingAutomatic reminders

By agreement with our clients we don’t disclose names or logos. The images above are illustrative screens; we’re happy to show the real systems when we talk.

Process

How we work,
from first message to launch

You always know the full price and scope before you pay anything.

01

Visit and understand

We look at how your team works today, where things get stuck and where the time goes. This step is free.

02

Scope and quote

A written document: what we will build, what we won’t, how long it takes and what it costs. No surprise charges later.

03

Build with regular check-ins

You see progress at every stage instead of waiting three months for something that misses the mark. Changes along the way are fine.

04

Deliver, train and support

We train your team until they’re comfortable, hand over a manual, and offer a monthly care plan if you want one.

Start a conversation
FAQ

Ask us.
We’ll be straight.

Can’t find your answer? Message us and we’ll reply within one business day.

Ask a question
Does the first conversation cost anything?

No. Talking with us and having us look at how you work is free, and you’ll always have the full price and scope in writing before you pay anything.

Does a small business really need a custom system?

Not always. We’ll first check whether your problem needs software at all, or just a change in how the work is done. If it’s the latter, we’ll tell you.

We already use LINE OA. Do we need a new account?

No. We connect the system to the LINE Official Account your customers already use, so they can book, check status and talk to your team in the same chat.

How long does a project take?

It depends on the scope. The timeline is stated clearly in the quotation, and during development you get working versions to try, so we can adjust along the way.

Is there support after delivery?

Yes. We train your team, hand over a manual, and offer a monthly plan covering updates, fixes and backups.

Why don’t you name your clients?

It’s part of our agreement with them, so names and logos are hidden. We’re happy to show the real systems when we talk.

Journal

Read this
before you decide

Things we’d like every business owner to read, even if you never hire us.

CRM

When should a small business start with CRM, and how to begin without wasting money

Coming soon
LINE OA

Connecting LINE OA to your back office: what’s possible and where the limits are

Coming soon
Cost

Build or buy: which is really cheaper over three years?

Coming soon
Contact

Tell us the problem first. No commitment.

Just get in touch. We’ll help work out whether your problem needs a system or simply a change in process — and if it’s the latter, we’ll say so.

LINE: @joesolutionThe fastest channel. We reply within one business day.
087-714-2450Best for a longer conversation, during business hours.
hello@joesolution.netSend details ahead, or book a 30-minute online call.

Have a project in mind?

We use what you enter only to contact you back. We never pass it to third parties.

Chat on LINE